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Shipping Policy

Thank you for shopping with Herbxpert Pharmaceuticals LLP. This Shipping Policy explains how and when we ship orders, delivery expectations, tracking, and what to do if there’s a problem.

 

1. Processing & dispatch times

  • We usually dispatch orders within 1–2 business days from the date the order is placed.

  • Dispatch times are calculated in business days and do not include weekends or public holidays.

  • For certain products (large orders, made-to-order items, or promotional bundles) processing may take longer; any extended processing time will be displayed on the product page or at checkout.

 

2. Delivery timeframes

  • Delivery time after dispatch depends on the shipping method and destination. Estimated delivery windows will be shown at checkout.

  • Please note that delivery estimates are guidelines — actual delivery can vary due to carrier performance, local conditions, or customs (for international shipments).

 

3. Shipping charges

  • Shipping charges are calculated at checkout based on the delivery address, package weight/size, and chosen shipping method.

  • Promotional free-shipping offers (if any) will be displayed on the website and applied automatically at checkout when conditions are met.

 

4. Domestic & international shipments

  • We ship from our warehouse in India. Domestic delivery (within India) typically arrives faster than international shipments.

  • International shipments may be subject to customs clearance, duties, taxes, or import fees levied by the destination country — these are the responsibility of the recipient unless otherwise stated.

 

5. Order tracking

  • Once your order ships, you will receive a shipment confirmation email (or SMS, if provided) containing the carrier name and tracking number.

  • Use that tracking number on the carrier’s website to view the delivery status. If you do not receive tracking details within 48 hours of dispatch, please contact us.

 

6. Address accuracy & delivery attempts

  • Please ensure your shipping address and contact details are correct when you place the order. We are not responsible for delays or non-delivery caused by incorrect address information.

  • Carriers typically make multiple delivery attempts. If a shipment is returned to us due to failed delivery (incorrect address, unclaimed parcel, etc.), additional charges may apply for re-shipment.

 

7. Damaged, lost or delayed shipments

  • Inspect packages at the time of delivery. If the package appears damaged, please note it on the carrier’s POD (proof of delivery) and contact us immediately.

  • For lost or substantially delayed packages, contact our Customer Care with your order number and tracking number so we can initiate an investigation with the carrier.

 

8. Returns & exchanges

  • Shipping-related returns or exchanges (for example, wrong item shipped or damage in transit) will be handled according to our Returns & Refunds Policy. Please refer to that policy or contact Customer Care for assistance.

 

9. Order changes & cancellations

  • If you need to change or cancel an order, contact us as soon as possible. If the order has already been dispatched, we may not be able to cancel — in that case please follow the returns process after delivery.

 

10. Customer support

  • For questions about shipping, tracking, or delivery problems, please contact us via the Contact Us page on our website or email care@herbxpert.com. Provide your order number so we can help you faster.

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